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Support

We're happy to help. Most questions get a reply within one business day.

Common questions

I didn't get today's byte

• Check that notifications are enabled for the topic and at the account level in Settings.
• Make sure your delivery time and timezone are set correctly — bytes are generated at your chosen local hour.
• Open the app: your byte is always waiting on the Today screen even if the push didn't land.

How do I manage or cancel my subscription?

Subscriptions are billed through the App Store or Google Play, so you manage them there:

• iOS: Settings → your name → Subscriptions → Daily Byte.
• Android: Play Store → profile → Payments & subscriptions → Subscriptions → Daily Byte.

If you cancel or downgrade, your topics are never deleted — any topics beyond your new plan's limit are simply paused and restored oldest-first if you re-subscribe.

A byte was wrong or repeated

Accuracy is the whole point, so we want to know. Email us the topic and a screenshot and we'll look into it. Daily Byte keeps a per-topic ledger to avoid repeats; if you're seeing duplicates, that's a bug worth reporting.

How do I delete my account and data?

In the app, open Settings and tap Delete account at the bottom. It takes effect immediately and permanently: your account, topics, every byte you've received, your favorites and your chat history are all removed, and none of it can be recovered. If you'd rather not do it yourself, email support@dailybyte.app from your account address and we'll do it for you. See our Privacy Policy for details.

A paid subscription is billed by the app store, not by us, so deleting your account does not cancel it. Cancel it in your App Store or Google Play subscription settings.

Still stuck?

Reach out at support@dailybyte.app and a human will get back to you.